Frequently Asked Questions
How do I book a room or desk? Copy link
Browse the catalog, choose a space, and add it to your cart. Checkout confirms your preferred date and duration; our team follows up by email within one business day.
What are your hours? Copy link
Mon–Fri 7:00–21:00, Sat–Sun 9:00–18:00. Members on monthly plans can request extended access.
Do I need a membership? Copy link
No membership is required. Day passes and hourly rooms are open to everyone. Monthly rates include a membership for the reserved seat or office.
Which amenities are included? Copy link
Standard amenities include fast Wi‑Fi, ergonomic chairs, whiteboards, tea/coffee, and printing. Some rooms add monitors, acoustic treatment, or lockable storage—see each listing in the catalog.
Is Dockhouse accessible? Copy link
Yes. We offer step-free access, accessible restrooms, and clear aisles. If you need specific accommodations, contact us and we will prepare your room.
What is your cancellation policy? Copy link
Full refund for cancellations 24 hours in advance for hourly/daily bookings. Monthly plans can be canceled with 30 days’ notice.
Are there quiet areas and call booths? Copy link
Yes—each floor includes a quiet zone, phone booths, and a podcast booth with acoustic treatment.
Do you offer a virtual office or mailing address? Copy link
Yes. Our virtual office plan includes mail handling, lobby directory listing, and on-demand room access at member rates.
How do you handle security? Copy link
We use keycard access, staffed front desk during open hours, and lockers for personal items. Wi‑Fi is segmented for guests and members.